Privacy Policy

Mercado Medic UK Ltd

PO Box 4818, Warwick,
CV34 9GB
Phone 0844 5616874
Fax 0844 5616875

With this privacy statement we inform you about how we handle personal data.

  1. Who is responsible for the processing of your data?
    In this privacy statement, Mercado Medic UK describes how we handle your personal data as controller.
  2. What is personal data?
    Information about an identified or identifiable natural person is personal data. Whether or not certain information must be qualified as personal data depends on whether Mercado Medic UK has legal means that can reasonably be assumed to be used to identify data subject.
  3. Personal data that we process.
    We process personal data about you because you provide us with data yourself. Only these personal data are linked to a product supplied by us.
    1. Processing of data of persons younger than 18 will only be done via the possible delivery to schools and with permission from parents. Processing: principles and legitimate interests the processing of personal data takes place based on the following principles from Article 6 of the General Data Protection Regulation.
  4. Purposes for the processing of personal data.
    Mercado Medic UK process your personal data for the purposes mentioned below. The figure behind each goal corresponds to the basis mentioned in article 5 of this privacy statement.
    1. Building and maintaining the customer relationship including maintaining a direct relationship between the responsible, dealers, service partners. [basis: 2, 5].
    2. Handling orders (including invoicing), processing in financial administrations and logistical processing [basis: 2, 5].
    3. Providing customer service including service to purchase services and products, fulfilling warranty obligations and product recalls for our own services and those of dealers or service partners, dealing with complaints and requests [basis: 2, 3, 4 or 5].
    4. Conducting market research to improve our operations, brands, services and products [basis: 5].
    5. Communicating with stakeholders and offering a loyalty program [base: 1 or 5].
    6. Measuring customer satisfaction, providing management information and determining the overall business strategy [base: 1 or 5].
    7. Providing services on the internet and via app functionalities, including providing relevant commercial messages in these apps [base: 1, 2 or 5].
    8. Compliance with legal obligations, settlement of disputes and enforcement of our rights and agreements [basis: 3, 4 or 5].
  5. Mercado Medic UK will share your personal data with third parties in, among other things
    the following cases and with accompanying reasons. The figure behind each goal corresponds to the basis mentioned in article 5 of this privacy statement: If we are legally obliged or authorised to provide personal data to third parties [base: 3];
    1. If we suspect a violation of the rights of third parties, of criminal offences or of abuse, we may provide personal data to third parties with a legitimate interest or to bodies that serve the public interest. These may also be enforcement authorities, such as the Public Prosecution Service or supervisors [base: 3, 4 or 5];
    2. For commercial purposes (such as the sale of business activities or shares or a reorganisation) [basis: 5].
  6. How long we store data.
    Data remain in our system given the product's life span of more than 10 years. The MDR (European Medical Device) obliges us to keep the data if the product is used.
  7. Your rights, including the right to object.
    You have the right to know what personal data we have recorded about you and to whom we have provided your personal data. For this you can contact us via customer service. In addition to the right of inspection, you have the following rights with respect to our processing of your personal data:
    1. The right to withdraw your consent, insofar as our processing of your personal data is based on it;
    2. The right to lodge a complaint with the European Data Protection Authority;
    3. The right to (have) rectify / correct your personal data; The right to removal of your personal data;
  8. The right to limit your processing;
    The absolute right to object to direct marketing; Security and protection of data 
    1. Mercado Medic UK applies appropriate security measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification as much as possible.
      Mercado Medic UK has taken both technical and organisational measures to protect your personal data.